Privacy Policy
Your trust and well-being are at the heart of our practice
Our Commitment to Your Privacy
At The Ayurved Shala, we are deeply committed to protecting the privacy and confidentiality of our patients’ personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website theayurvedshala.com or use our services.
As healthcare providers following traditional Ayurvedic principles, we understand the sacred nature of the healer-patient relationship and uphold the highest standards of information protection in accordance with applicable laws and ethical guidelines.
Information We Collect
Personal Information
- Full name and contact details
- Date of birth and gender
- Payment and billing information
- Emergency contact information
Health Information
- Medical history and current conditions
- Treatment plans and progress notes
- Diagnostic reports and lab results
- Lifestyle and dietary information
Technical Data
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Cookies and usage data
Communication Data
- Emails and messages sent to us
- Feedback and survey responses
- Call recordings for quality assurance
- Appointment requests and inquiries
How We Use Your Information
Providing Ayurvedic Care
Your health information is used by our qualified practitioners to assess your condition, develop personalized treatment plans, and provide appropriate Ayurvedic therapies and recommendations.
Communication
We use your contact information to schedule appointments, send treatment reminders, provide health information, and respond to your inquiries about our services.
Legal Compliance
We may process your data to comply with legal obligations, maintain accurate medical records, and respond to lawful requests from public authorities.
Service Improvement
Anonymous, aggregated data helps us analyze website usage patterns, improve our services, and enhance patient experience without identifying individuals.
Data Protection & Security
Technical Safeguards
- Encryption of sensitive data in transit and at rest
- Secure servers with regular security updates
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability testing
Administrative Measures
- Strict access controls based on role requirements
- Confidentiality agreements with all staff
- Regular privacy training for employees
- Incident response plan for data breaches
Physical Security
- Secure storage for physical records
- Restricted access to clinic premises
- Proper disposal procedures for sensitive documents
- Surveillance systems in appropriate areas
Retention Policy
- Medical records retained as required by law
- Regular review and secure disposal of outdated records
- Archival of historical records with limited access
- Patient-requested deletions when legally permissible
Information Sharing & Disclosure
When We Share Your Information
We maintain strict confidentiality of your health information and only share it when necessary for your treatment or as required by law:
Healthcare Providers
With your consent, we may share relevant information with other Ayurvedic practitioners or allopathic doctors involved in your care.
Legal Requirements
When required by court order, subpoena, or other legal process, or to protect vital interests in emergency situations.
Payment Processing
With payment processors and insurers (with your authorization) for billing and claims processing.
Diagnostic Services
With laboratories or diagnostic centers when tests are required for your treatment plan.
When We Don’t Share Your Information
We will never:
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can control cookies through your browser settings.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Site functionality and security | Session |
| Analytics | Visitor statistics and improvements | 1-2 years |
| Preference | Remember your settings | 1 year |
| Marketing | Relevant content (opt-in) | 6 months |
Cookie Consent
When you first visit our website, you’ll see our cookie consent banner where you can choose which types of cookies to accept. You can change your preferences at any time through our Cookie Settings page.
Your Rights & Choices
Right to Access
You may request copies of your personal data we hold, including your health records, in a commonly used electronic format.
Right to Rectification
You may request correction of inaccurate or incomplete personal data, though medical records may require verification.
Right to Erasure
You may request deletion of your personal data where legally permissible, though healthcare records may need to be retained.
Right to Restriction
You may request limitation of processing your data while accuracy is verified or objections are considered.
Right to Data Portability
You may request transfer of your data to another healthcare provider in a structured, commonly used format.
Right to Object
You may object to certain processing activities, such as direct marketing or research uses of your data.
Exercising Your Rights
To exercise any of these rights, please contact us using the information at the bottom of this policy. We may need to verify your identity before processing certain requests. There is generally no fee for legitimate requests, though we may charge a reasonable fee for excessive or repetitive requests.